To all our wonderful customers
Boris Johnson has ordered the closure of all leisure centres and gyms from tonight. With regret, we must close our doors from this evening until further notice.
We are so very sorry for any inconvenience and disappointment caused.
Termly classes: the remaining Spring term classes (from March 20th) will be credited against future sessions.
If the Summer term classes are unable to run we will allocate any monies paid, against the September term, with adjustments made according to the number of weeks.
For those who have booked parties: we will be monitoring the situation weekly and contacting our customers individually. If we are unable to run your birthday party due to the schools being closed, we will offer you the option to re-book at a later date up to a year and 1 month. This allows you to rebook the party for your child once they are well again and the crisis is over. Or if you prefer, for their birthday on the following year.
Bookings for private lessons will be held in credit, and postponed until the crisis is over.
As we do not know the length of closure we are unable to plan beyond this. Thank you so much for your patience whilst we work all of this and the finances out.
We fully intend to rebuild provision at the centre as soon as is possible.
Lexi will be working from home around her children, so please do contact her if you have any queries and she will do what she can to help.
07977 790337 firstname.lastname@example.org
Thank you for your cooperation and we hope you and all your families stay safe and well.
BTC Management Team